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Thank you for shopping with INCA Collections.

Every item in our collection is carefully inspected, securely packaged, and prepared for shipment to ensure it arrives safely.

  • Orders are processed within 1–3 business days after payment has been received.
  • Orders placed on weekends or Canadian statutory holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Within Canada

We ship throughout Canada using trusted carriers such as Canada Post, UPS, FedEx, and Purolator.

Estimated delivery times:

  • Ontario: 1–3 business days
  • Other Canadian provinces: 3–7 business days
  • Remote locations may require additional transit time.

Shipping to the United States

We ship to most locations in the United States.

Estimated delivery time: 5–10 business days

U.S. Tariffs: Any applicable U.S. import tariffs are included in the purchase price and shipping charges for orders shipped to the United States. Customers will not be charged separately for these tariffs upon delivery.

However, customers remain responsible for any other applicable customs duties, import taxes, brokerage fees, or other government-imposed charges that are not classified as U.S. import tariffs.

Please note that customs regulations and import requirements are subject to change and may vary depending on the nature and value of the item.

International Shipping

International shipping is available to select countries.

Estimated delivery time:

  • 7–21 business days, depending on destination and customs processing.

International customers are responsible for any import duties, VAT, customs fees, or local taxes imposed by their country.

Packaging

Many of our items are fragile, vintage, collectible, or one-of-a-kind.

Every order is professionally packaged using high-quality protective materials to minimize the risk of damage during transit.

Shipping Insurance

All shipments from INCA Collections are fully insured at no additional cost to the customer. We believe every purchase deserves the highest level of protection while in transit.

If your order arrives damaged or appears to have been lost during shipping, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments). To help us process your claim promptly, please provide:

  • Your order number
  • 8-10 Photographs of the damaged item including outside package and the damaged item.
  • Photographs of the shipping box and all packaging materials
  • A brief description of the damage

Insurance claims are subject to the shipping carrier's policies and may require additional information. Please retain all original packaging until the claim has been resolved.

Tracking Your Order

Tracking information will be emailed once your order has shipped.

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information & contact Phone Number.

If an incorrect address is provided and the package is returned to us, additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

Once a package has been handed to the shipping carrier, delivery times are outside our control.

If your package appears to be lost or significantly delayed, please contact us within 30-45 days and we will work with the carrier to investigate and resolve the issue. 

Local Pickup

Local pickup is available by appointment only for customers in the Greater Toronto Area.

Please contact us before placing your order to arrange pickup.

Questions

If you have any questions regarding shipping, delivery, or packaging, please contact us before placing your order.

We appreciate your business and thank you for choosing INC Collections.